We know it is not fun to go through long documents, but it is important to read and understand terms in full to know your rights and limitations of using services.
Please read these Terms and Conditions carefully, as they set out our and your legal rights and obligations in relation to our web hosting services. You should print a copy of these Terms and Conditions for future reference. We will not file a copy specifically in relation to you, and they may not be accessible on our website in future.
If you have any questions or complaints about these terms and conditions or our services, please contact us.
Effective date: 1 June 2020
This page (together with the documents referred to in it) tells you information about us and the legal Terms and Conditions on which we supply any services ("Services") listed on our website ("our website") to you.
Please read these Terms and Conditions carefully and make sure that you understand them, before ordering any Services from our website. Please note that by ordering any of our Services, you agree to be bound by these Terms and Conditions and the other documents expressly referred to in it.
If you refuse to accept these Terms and Conditions, you will not be able to order any Services from our website.
You should print a copy of these Terms and Conditions for future reference.
Use of the Website includes, but is not limited to, accessing, browsing or registering to use the Website.
You shall not use the Website for, or send to the Website, anything which, in any way:
If you submit or send to the Website any information or material, that information or material shall be considered non-confidential and non-proprietary. You hereby grant to us a worldwide, royalty-free, irrevocable, assignable, sub-licensable license to use that information or material for the purposes of the Website or our general business purposes. You hereby waive your moral rights in respect of such information or material, such that we do not need to identify you as the author of that information or material and we may amend or modify it as we consider, in our absolute discretion, to be appropriate.
We have the right to disclose your identity to any third party that claims that any content posted or submitted by you in relation to the Website infringes their intellectual property rights or their right to privacy or confidentiality.
You shall comply at all times with our instructions for use of the Website.
The Website is made available free of charge.
The content on the Website (including, but not limited to, the content of the Announcement, Blogs, Knowledge base and Service Status sections of the Website) is provided for general information only and is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.
From time to time, we may carry out maintenance or repairs to the Website, or update the Website with new functionality.
We will use our reasonable endeavors to make the Website available 24 hours a day. Subject to paragraph 3 below, we shall not have any liability if the Website is unavailable for any period or at any time.
Due to the nature of the Internet, we cannot guarantee that the Website will always be available or that your access to the Website will be uninterrupted, timely or error-free. We do not guarantee that the Website will be secure or free from bugs or viruses.
We may suspend or withdraw from any user access to the Website for any reason, temporarily or permanently, at any time without notice, and you shall not circumvent, or attempt to circumvent, any such action.
We may impose restrictions for any reason on access to the Website at any time without notice, and you shall not circumvent, or attempt to circumvent, any such action.
It is your responsibility to ensure that any hardware, software or any equipment that you use is compatible with the Website, and, subject to paragraph 3 below, we shall not have any liability for any damage caused to, or viruses or other information which may affect, any such hardware, software or equipment due to your access to the Website. You should use your own virus protection software.
Subject to paragraph 3 below, we shall not have any liability for the actions of third parties.
We accept liability for:
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.
We are the owner or licensee of all intellectual property rights in the Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
All names, logos and related names, design marks and slogans used by us are trademarks or service marks of us or our licensees.
Unless otherwise stated, the copyright, database rights and any other rights (including, but not limited to, intellectual property rights) in all information, data, text, photographs, images, graphics and materials (together "Materials") on the Website, and the design, layout, "look and feel" and appearance of the Website is owned by us or licensed to us by third parties. You are permitted to use and download Materials or extracts from the Website to a local hard disk and print copies, subject to all of the following:
You may need to use a username and password to access restricted sections of the Website. To register for such access, you may need to provide us with your name, email address, phone number and your chosen username and password; please see our Privacy and Cookies Policy for more details about this.
When you choose a username, password or any other information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have no control over the content of any website to which a link from the Website exists (unless we are the provider or operator of those linked websites). Subject to paragraph 3 above, we shall have no liability for the content of those linked websites. Those websites are provided "as is" with no express or implied warranty for their content. By providing a link to those websites, we do not provide any endorsement or recommendation of those websites, their content or their operators or owners.
Unless we provide our written consent for you to do so, you shall not frame the Website onto your own or another person's website.
We hereby grant to you a royalty-free, non-exclusive, revocable license to provide a link from your website to the homepage of the Website; however, you must do so in a legal and fair way without damaging our reputation or taking advantage of it, and:
We reserve the right to withdraw this linking permission without notice.
We may change or update the Website and its content at any time without notice to you. However, please note that any content on the Website may be out of date at any given time, and we are not under any obligation to update that content.
Shared and reseller hosting accounts will be activated instantly on receipt of payment. Once paid, our systems will automatically provision your account and will notify you of any relevant setup/information.
Due to our fraud prevention systems - any order may be placed in a 'Pending' state awaiting confirmation/acceptance by management. This may cause delays and will prevent the automatic creation of the shared hosting accounts mentioned above.
Services apart from those on our shared hosting environments will be provisioned manually within 48 hours following receipt of first payment.
Effective date: 1 June 2020
Please read these General Terms (and any relevant Schedules, as defined below) carefully as they contain important information about your rights and obligations. We recommend that you keep a copy of these General Terms (and any relevant Schedules) and that you print out these General Terms (and any relevant Schedules) from the Website (as defined below) by clicking on the "Print" icon on your browser so that you can keep them for future reference.
has the meaning given to it in Clause 4.1;
the legal and binding agreement that is in place, on the basis of these General Terms and the relevant Schedule(s), for us to provide certain services to you once you have submitted to us an Order and we have issued to you an Order Acceptance. If you make more than one Order, each Order shall, if subject to an Order Acceptance, constitute a separate “Agreement”;
the breach of any: (i) obligation arising from the express or implied terms of a contract to take reasonable care or exercise reasonable skill in the performance of the contract; or (ii) common law duty to take reasonable care or exercise reasonable skill (but not any stricter duty);
you are a business customer if you enter into the Agreement and you are not a Consumer;
any day other than: (i) a Saturday; (ii) a Sunday; or (iii) a day when the clearing banks in the City of London are not physically open for business;
9.00am to 5.00pm on Business Days;
any information in any form or medium obtained by or on behalf of either Party from or on behalf of the other Party in relation to this Agreement which is expressly marked as confidential or which a reasonable person would consider to be confidential, whether disclosed or obtained before, on or after the date of this Agreement, together with any reproductions of such information or any part of it;
you are a consumer if, in entering into this Agreement, you are an individual acting for purposes which are wholly or mainly outside of your trade, business, craft or profession;
the fees payable by you to us for our provision to you of the Services, as set out in each Schedule for each relevant Service, and otherwise on the Website at the time that you submit your Order to us and confirmed in the Order Acceptance;
copyright and related rights, trademarks and service marks, trade names and domain names, rights under licenses, rights in get-up, rights to goodwill or to sue for passing off or unfair competition, patents, rights to inventions, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;
liability in or for breach of contract, Breach of Duty, torts (including negligence and intentional torts), deliberate breach (including deliberate personal repudiatory breach), misrepresentation, restitution or any other cause of action whatsoever relating to or arising under or in connection with this Agreement, including liability expressly provided for under this Agreement or arising by reason of the invalidity or unenforceability of any term of this Agreement (and, for the purposes of this definition, all references to “this Agreement” shall be deemed to include any collateral contract);
material that you upload (or permit to be uploaded) onto our servers as part of our provision of the Services, including any and all materials, works of authorship, software, files, multimedia and audiovisual material, tools, processes, systems, manuals, databases, database structures, a website's "look and feel", content, documents, records, reports, ideas, know-how, information, text, data, diagrams, artwork, screenshots, drawings, plans, descriptions, specifications, images, graphics, domain names and marks (in whatever form and on whatever media);
the order submitted by you through the Website for the receipt of certain services from us;
our written communication to you in which we accept your Order in accordance with Clause 5.8;
our acknowledgment of your Order;
either us or you, and “Parties” shall mean both of us and you;
a schedule containing a specific description of particular Services to be provided by us to you;
the services and online products that we provide to you under this Agreement, some of which may be more particularly described in the relevant Schedule(s);
has the meaning given to it in Clause 8.1;
these General Terms and the Schedules; and
our customer who registered for an account on the Website to submit an order to us for the receipt of services from us;
By registering for an Account and submitting an Order, you warrant that you are at least 18 years of age.
In all of these examples, your website might use excessive resource on our servers to the detriment of our other customers' use of the Services. Following the decision to suspend any Services, we will contact you with details of the suspension and invite you to remedy the situation if appropriate, or - for example in the case of a denial-of-service attack - when we will next review the situation. In such a situation, you are able to discuss what may be required for the Services to be reinstated by contacting us through the support ticketing system available through your Account.
We may provide any of the excluded services listed in this Clause 8.2 as part of the Support Services at our absolute discretion. Subject to Clause 18.3 or Clause 19.3 (as applicable), we will not have any Liability for our provision of any of those excluded services to you.
Please see our Privacy and Cookies Policy which forms part of these General Terms.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk or call 0800 144 8848.
The Consumer Rights Act 2015 states that:
You can ask us to repeat or fix the Services if they are not carried out with reasonable care and skill, or get some money back if we can't fix it; and/or
if you haven't agreed on a time beforehand for us to provide any Services, we must carry out the Services within a reasonable time.
whether or not such losses were reasonably foreseeable or we or our agents or contractors had been advised of the possibility of such losses being incurred. For the avoidance of doubt, Clauses 19.5.2 to 19.5.14 (inclusive) apply whether such losses are direct, indirect, consequential or otherwise.
We shall keep a record of your Order and this Agreement until six years after you submit your Order to us through the Website. However, for your reference in future, we recommend that you print and keep a copy of this Agreement, your Order, the Order Acknowledgment and the Order Acceptance.
We value your satisfaction with the Website and the Services. If you have a complaint, you should contact us by means of the Support Services. We will try to address any such complaints you may have as soon as reasonably possible. If you feel that your complaint was not addressed to your satisfaction, then you may escalate your complaint by means of notice (see Clause 20). Upon receipt of such notice, your complaint will be assessed by a company director and a full response will be made within 15 Business Days.
We are a Nominet Registrar and as such may provide you with a domain name via Nominet. Please be aware that by registering a .uk domain name, you are bound by Nominet's Terms and Conditions https://www.nominet.uk/uk-domains/policies
All non-UK domains are provisioned through our registrar partner UK2 Group. As such we cannot guarantee the availability of a particular domain, however, any charges incurred in the registration of a domain which is subsequently found to be unavailable will be refunded in full.
Both UK and non-UK domains are provisioned through third-party registrars.
Please note that the registrars may reject the registration of a domain if invalid information is provided at the time of order. All TLDs and ccTLDs have differing validation requirements which are also subject to change. As such we are not responsible for the validation of such data and it is your responsibility to check that a domain registration has been completed by the receipt of a 'domain registration confirmation' email. In the unlikely event a domain is rejected by the registrar, you will not receive such an email and we would need to be alerted to investigate this with the registrar directly and process the registration manually.
Effective date: 1 June 2020
This Acceptable Use Policy (the “Agreement”) sets forth the terms and conditions of Your Use of hosting and related services (“Services”). In this Agreement "You" and "Your" refer to You, as the user of Our Services, or any agent, employee, servant or person authorized to act on Your behalf. "We", "us" and "our" refer to WebHostingMix, as well as its subsidiaries and sister companies (" WebHostingMix"). This Agreement explains Our obligations to You and explains Your obligations to Us for various services offered by WebHostingMix. When You Use Your account or permit someone else to use it to purchase or otherwise acquire access to additional WebHostingMix service(s) or products or to cancel Your WebHostingMix service(s) (even if We were not notified of such authorization), this Agreement covers such service or actions. WebHostingMix's Terms of Service agreement ("TOS") is incorporated herein by reference and is applicable to all Services under this Accepted Use Policy.
represent and warrant to WebHostingMix that: Your content does not and shall not contain any content, materials, data, work, trade or service mark, trade name, link, advertising or services that actually or potentially violate any applicable law or regulation or infringe or misappropriate any proprietary, intellectual property, contract or tort right of any person and that You own Your account content and all proprietary or intellectual property rights therein, or have express written authorization from the owner to copy, use and display the content on and within Your server account. You also represent and warrant that the server content being hosted by WebHostingMix shall not be used in connection with any illegal activity.
You expressly (i) grant to WebHostingMix a license to cache the entirety of the content that is submitted, stored, distributed or disseminated by you via the Services and your website, including content supplied by third parties, hosted by WebHostingMix under this agreement; and (ii) agree that such caching is not an infringement on any of your intellectual property rights or any third party's intellectual property rights.
WebHostingMix will use its best efforts to maintain a full time Internet presence for Your account. You hereby acknowledge that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall WebHostingMix be liable to You for any damages resulting from or related to any failure or delay of WebHostingMix in providing access to the Internet under this Agreement. In no event shall WebHostingMix be liable to You for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of WebHostingMix under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the Account Holder within a given month and would be first subject to those terms outlined within our 'Service Level Agreement'. The terms of this Section will survive the termination of this Agreement.
This Agreement applies to all accounts, sub-accounts, and alternative account names associated with Your principal account. You are responsible for the use of each account, whether used under any name or by any person, and for ensuring full compliance with this Agreement by all users of that account. A WebHostingMix account may not be transferred without prior written approval from WebHostingMix.
WebHostingMix assigns to You an Internet Protocol (“IP”) address in connection with Your use of the WebHostingMix services. The right to use that IP address will remain with and belong only to WebHostingMix, and You will have no right to use that IP address except as allowed by WebHostingMix in its sole and absolute discretion.
You may enable SSH access in Your account, or by contacting our Support team. Upon completion of said terms, You will be granted Jail / Caged access to the system on a provisional basis any misuse of the system will result in access being revoked. The use of PHP or any other means to circumvent this policy will result in immediate account termination.
Any client or reseller of the WebHostingMix services may throughout the duration of the agreement, be provided with access to promotions, discounts or trial periods of new services.
In the agreement of these terms, the client shall not abuse the discount and promotional facilities provided for the benefit of replacement of existing services. Instead, the discounts shall be provided solely as promotional discounts apply to any secondary services or products.
Any discounts applicable to new or existing services will be under the above terms unless explicitly stated otherwise either here in writing, or via the promotional content surrounding the discount.
Certain clients or client groups may be provided exclusivity to a discount or promotional code. These discounts or promotions, unless stated otherwise herein writing, should and must not be shared.
Anyone found in breach of these terms may be suspended or removed entirely (with termination or account closure), as specified in our general Hosting Terms.
By using any Services, provided by WebHostingMix You agree:
You must comply with the CAN-SPAM Act of 2003 and all relevant regulations and legislation on bulk and commercial email. You are prohibited from sending mass unsolicited email messages. All emails sent to recipients who have not Confirmed Opt-In or Closed-Loop Opt-In to mailings from You will be considered unsolicited email messages. You using and sending mass mailings must at all times maintain complete and accurate records of all consents and opt-ins and upon request provide said records to WebHostingMix. In the event that You cannot provide actual and verifiable proof of such consents and opt-ins, We will consider the mass mailing to be unsolicited. WebHostingMix prohibits the following activities listed without limitation hereunder:
If we determine that you have deliberately or recklessly used our hosting services for the sending of SPAM e-mail messages, we reserve the right to assess a £1000 charge upon your account, which shall serve to compensate us for increased administration costs and expenses of redressing SPAM-related activity. You agree that in the event we determine that you have deliberately or recklessly engaged in SPAM activity, we may assess the fee entirely at our discretion. The fee will be charged to your account, in accordance with the payment information submitted by you as part of your acquisition of our services. You further agree that in the event we determine that you have deliberately or recklessly engaged in SPAM activity we may share information regarding your activities, including but not limited to your identity, with the various anti-SPAM organizations and/or blacklists.
We take all SPAM issues extremely seriously and will redress such activity whenever we deem necessary.
The shared hosting services offered by WebHostingMix Ltd comprise the provision of web space on our servers, enabling you to upload website pages and files for the purpose of website publishing.
The shared hosting services offered by WebHostingMix may be offered on an 'unlimited' basis in terms of server storage, or bandwidth for normal routine 'non-file-distribution' web usage. From websites that allow the downloading of video or audio files we reserve the right to impose a limit of ten (10) GB total per account.
In your use of the Shared Hosting Services (other than where you are using your own virtual private server), you may not:
You must not use the Hosting Services as a backup facility or file-share. Therefore, all files uploaded to our servers as part of your usage of the Hosting Services must be visible and accessible to the outside world (web-visible) unless they are needed to operate the website of which they form part; We reserve the right to delete files or directories that fall within any of these terms without giving notice to you.
All pages of websites stored on our servers as part of the Hosting Services will be available to search engines unless you take action to prevent this. If you wish to optimize your web pages for search engines you agree to use coding and techniques which comply fully with the guidelines issued by Google, Bing, Yahoo and other large search engines.
MySQL Databases may be limited to 1024 megabytes in size at our discretion. Databases in excess of this size may, only via prior consent, be run under our supervision.
Your use of the server resources shall not endanger the capacity and operation of the shared server.
Any shared or reseller hosting service/account may use no more than the resources outlined against its package.
Accounts that are deemed to exceed those resource limits (by examination of LVE faults or at the discretion of WebHostingMix) will be suspended pending further investigation.
Where we deem necessary and within our discretion, we reserve the right to account removal, without guarantee of backup availability to ensure the stability of the service to others on the same shared server/environment.
We may provide a 'burstable' allowance ahead of the resources available to the chosen package, which is provided solely at our discretion. We may on occasion burst the resources of a particular account to maintain the stability of the service/server your account is hosted on.
If we see excessive faults/usage against a particular account, we reserve the right to maintain suspension/removal on a permanent basis.
In all cases of over usage, we will try to provide an alternative solution, which in most cases may incur an alternative charge or service, either by ourselves or a 3rd party recommendation.
As a reseller, you agree that you are bound to the above terms, and any other terms outlined within all sections of our Terms and Conditions.
Alongside these terms, you as a reseller agree not to:
You agree that it is your responsibility as the reseller of good housekeeping of the service offered to you.
You agree that it is your responsibility to monitor, and delete files/accounts that are in breach of any of our outlined terms
It is within our discretion to terminate or remove a reseller account, should there be repeat attempts to breach the outlined terms and conditions without prior warning.
Whilst the number of accounts can be considered unlimited, we retain the right to impose limits in cases whereby the usage is deemed 'excessive' or is consuming more than 25% of the servers' overall usage. In such cases, WebHostingMix will try to offer an alternative solution, by means of secondary or replacement products/upgrades.
The content on your website must be linked from an HTML or similarly coded web page with all content freely available to the public. Your website must consist of web pages of a standard design, essentially HTML based text and graphics. Your hosting account should consist mostly of html and php files.
Downloadable files, media, databases must comply with the following limitations:
Any user whose account/server employs the higher burstable resources on a consistent basis shall agree to upgrade it to a package with higher resource availability.
Under its sole discretion, WebHostingMix reserves the right to determine any kind of unfair or inappropriate usage of any content which may result in immediate account suspension or upgrade to a package with higher resource availability. The decision to upgrade shall rest solely with WebHostingMix and shall be made at its reasonable discretion.
WebHostingMix reserve the right to remove the following extensions (by example, but not exclusive to) without prior warning, and at its sole discretion - mp3, mp4, tar.gz, zip, .wpress, .jpa, .exe, wav
Any shared hosting account that uses more than 10GB of disk space or contains more than 200,000 inodes may be removed from our weekly or daily backups. Any user whose hosting account is using more than 10GB of disk space or contains more than 200,000 inodes is solely responsible for maintaining the copy of his/her account.
Softaculous backups will be removed from the server and no copy will exist.
Plugins used for backups may not store local backups within the account quota and may only be stored 'offsite' with an arranged cloud storage provider, such as Google Drive or S3. Any backups left on the system, or excessive backups retained may lead to account suspension or removal.
The following extensions/files will be excluded from our backups…
The above list can be amended or altered at any time. The general script we use for removal of files, when required to urgently clear disk space can be found here…
The above extensions may on occasion also be removed from account storage automatically, to ensure stability / free storage capacity on any shared server /service.
Automatic backups are only available where stated within the marketing collateral for that particular product. Unless otherwise stated, we will not retain backups (for example, VPS servers / dedicated servers).
Our standard shared/reseller backup schedule is as follows…
Backups are stored off-site, and are managed from within the hosting account.
Whilst we will maintain every effort to ensure backups are complete and available, WebHostingMix cannot be held responsible where backup data is missing or corrupt.
When an account is terminated/removed either by us or the reseller (either through purpose, or human error), we may hold backups of the removed account for a maximum of 48 hours. The standard retention policy does not apply post-removal.
You should use email and other related services in full compliance with the terms below:
In order to safeguard overall server performance, the WebHostingMix workspace service comes with a permitted relay allowance of 250 messages per hour, per domain.
Our Premium products may offer varying/increased sending limits.
For Shared Hosting accounts, email storage shall not exceed the 10GB limit per mailbox (or 30GB in total for an individual 'account')
For Shared or Reseller hosting accounts, there must not exceed 30 email addresses provisioned for a single user.
For IMAP/POP3 mailboxes, You may perform up to 100 email checks per hour.
For POP3, You may perform up to 10 concurrent connections to the email system per IP address on Shared and Reseller servers, and up to 20 concurrent connections to the email system per IP address on Business and Email servers.
For IMAP, You may perform up to 30 concurrent connections to the email system per IP address on Shared, Reseller, Business and Email servers.
WebHostingMix may, at its sole discretion, limit the volume of email messages You can deliver through our services. WebHostingMix may limit email volume by queuing Your email messages internally, or by temporarily rejecting requests to send email through our services. WebHostingMix may block any message You attempt to submit using our services, for any reason whatsoever, with or without notifying You of such blocking. Under no circumstances will WebHostingMix be liable to You or any other party for any indirect, special, economic or consequential damages (including without limitation lost profits) arising out of email blocking or queuing.
Each hosting account can be upgraded to a VPS (Virtual Private Server) or the Elastic Cloud. The upgrade is performed by WebHostingMix after You have paid the first month's fee. The fee depends on the VPS type chosen by You and is nonrefundable. Prorate amount for unused time of the shared hosting account will not be refunded, it will be added to Your account balance in the event of an upgrade to VPS. Once the account is transferred to the VPS the Virtual hosting account is terminated and the new VPS account use is governed by the following terms.
Certain situations may deem an upgrade to a VPS, in order to move an account, or service away from services or servers shared by others, such as excessive resource consumption.
Due to the exhaustion of the IPv4 address space we actively conserve IP address space by limiting the IP addresses each web hosting account can use.
Shared hosting accounts may each use only 1 IP address.
Reseller hosting accounts may use up to 10 IP addresses. The number of IPs that are included and the account may use up to are indicated in the plan specification.
The IP address limit is a per account, not a per customer basis. Customers may hold multiple accounts to get access to additional IP addresses. We strongly urge customers to only use IP addresses for essential use and we do require justification for usage.
The provision of additional IP addresses will be chargeable.
Your account monthly traffic may be limited in accordance with the VPS Type. The additional bandwidth is paid and applied on a monthly basis. The fee is nonrefundable. If the monthly traffic limit is reached before the end of the month Your account will be suspended until the beginning of the next month.
Your account disk space is limited in accordance with the VPS Type. Up to 4 GB from the disc space is allocated to the VPS system files and this space cannot be used for storing Your content.
The initial and renewal fees for each VPS include the number of IPs in accordance with VPS type. Additional IPs can be added to a VPS. In such a case WebHostingMix will charge the appropriate fee for the dedicated IP. The fee is applied and should be paid on a per month basis. The fee is nonrefundable.
You can order Additional RAM as extra features to Your VPS account(s). WebHostingMix will charge the appropriate fee for the additional RAM, depending on the amount of RAM ordered. The fee is applied and paid on a monthly basis. The fee is nonrefundable. Renewal fee is due for the Additional RAM each month after the initial order, until the upgrade or the VPS account itself is canceled. You are solely responsible to make the renewal payments in a timely manner. In case no renewal payment is received, WebHostingMix will remove the additional RAM or will suspend the whole VPS account until receiving additional RAM renewal payment.
VPS Servers are not included in r daily, or weekly backups. We strongly encourage you to utilize a remote backup facility in the case of data loss or corruption which may be irretrievable. WebHostingMix cannot be held liable for the loss of data within a VPS.
As part of our VPS products, we may include 'management', which is available in the following tiers…
No assistant in software/server management included.
Your management offering is ideal for those who are able to handle the day-to-day operations of your server but would require occasional assistance. Our managed VPS option may be included as standard with your VPS purchase, but support/assistance will be limited to 1 hour monthly. Additional management hours can be purchased or may be billed at the standard rate of £75+VAT per hour. The support team under a basic management plan will not access a server and will provide only documentation or references to assist in terms of diagnosing any potential issues within the server.
Our highest level of management allows us to provide full server administration with up to 3 hours of technical assistance / consultation monthly. We will also monitor your server pro-actively, via our Nagios / check_mk monitoring suite. Tasks will be carried out on request - urgent upgrades /patches will be carried out automatically.
Monitoring levels will vary according to the scale of a project - WebHostingMix reserves the right to increase / decrease management costs in order to provide a bespoke support offering.
At all times, You shall bear full risk of loss and damage to Your server and all of Your server content. You are entirely responsible for maintaining the confidentiality of Your password and account information. You acknowledge and agree that You are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the server or any of Your server content displayed, linked, transmitted through or stored on the server. You shall be solely responsible for undertaking measures to (i) prevent any loss or damage to Your server content; (ii) maintain independent archival and backup copies of Your server content; (iii) ensure the security, confidentiality and integrity of Your server content transmitted through or stored on WebHostingMix servers; and (iv) ensure the confidentiality of Your password. WebHostingMix services are not intended to be used for data backup or archiving purposes. Using an account as an online storage space for archiving electronic files is prohibited and will result in the termination of hosting services without prior notice. We reserve the right to delete Your archives if they affect Our overall server performance and WebHostingMix shall have no liability to You or any other person for loss, damage or destruction of any of Your content. The services offered by WebHostingMix are not intended to provide a PCI (Payment Card Industry) compliant environment and therefore should not be utilized as such without further compliance activity. WebHostingMix shall have no liability to You or any other person for Your use of WebHostingMix products and/or services in violation of these terms.
WebHostingMix provides some third-party software to You for easier account management including but not limited to cPanel, Softaculous, etc. Such software is provided on an as-is as available basis. We do not guarantee that any specific results can be obtained by using such software. WebHostingMix does not take responsibility for any faults in such software functioning.
You can add and use third-party software on Your account only if it is compatible with Our servers and is approved by WebHostingMix. Your use of any third-party software is at Your own risk. WebHostingMix cannot be responsible for any third-party software performance and provides no guarantees that its use will result in any particular outcome or result. WebHostingMix will have no liability or responsibility for any damage, loss of data, loss of use or other loss occurring in connection with Your use of third-party software or products.
You are solely responsible for any license and other fees required by the software providers, for using any third-party software installed on Your account apart from the initial account setup.
WebHostingMix explicitly reserves the right and sole discretion to: (i) modify its pricing, if desired by WebHostingMix; (ii) establish limits and guidelines concerning the use of WebHostingMix services and/or products; (iii) terminate Your use of WebHostingMix services and/or products for use of WebHostingMix services and/or products to unnecessarily or illegally harass WebHostingMix or third parties, nonpayment of fees for WebHostingMix services and/or products, activities designed to defame, embarrass, harm, abuse, threaten, slander or harass third parties, activities prohibited by the laws of the United States and/or foreign territories in which You conduct business, activities designed to encourage unlawful behavior by others, such as hate crimes, terrorism and child pornography, activities that are tortuous, vulgar, obscene, invasive of the privacy of a third party, racially, ethnically, or otherwise objectionable in the sole opinion of WebHostingMix, activities designed to impersonate the identity of a third party, activities designed to harm minors in any way, and other activities whether lawful or unlawful that WebHostingMix determines, in its sole discretion, to be harmful to its other customers, operations, or reputation; (iv) terminate Your use of WebHostingMix services and/or products if Your use of WebHostingMix services and/or products may results in, results in, or is the subject of, legal action or threatened or proposed legal action, against WebHostingMix or any of its affiliates or partners, without consideration for whether such legal action or threatened or proposed legal action is eventually determined to be with or without merit; and (v) terminate Your use of WebHostingMix services and/or products at any time and for any reason if deemed reasonably necessary by WebHostingMix. WebHostingMix has no obligation to monitor Your use of WebHostingMix services and/or products but reserves the right in its sole discretion to do so.
Right of Refusal. WebHostingMix has the right to refuse services to anyone at Our discretion.
The services offered by WebHostingMix are being provided on an “AS IS” and WebHostingMix expressly disclaims any and all warranties, whether express or implied, including without limitation any implied warranties of merchantability or fitness for a particular purpose, and non-infringement, to the fullest extent permitted or authorized by law. Without limitation of the foregoing, WebHostingMix expressly does not warrant that WebHostingMix services and/or products will meet Your requirements, function as intended, or that the use of the provided Services will meet Your requirements, function as intended, or that the use of the provided Services will be uninterrupted or error-free. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. No advice or information, whether oral or written, obtained by you from WebHostingMix shall create any warranty not expressly made herein. You agree that WebHostingMix will not be liable for any (i) suspension or loss of the Services, except to the limited extent that a remedy is provided under this Agreement; (ii) interruption of business; (iii) access delays or access interruptions to the website(s) provided through or by the Services; (iv) loss or liability resulting from acts of God; (v) data non-delivery, mis-delivery, corruption, destruction or other modification; (vi) events beyond the control of WebHostingMix; (vii) the processing of Your application for Services; or (viii) loss or liability resulting from the unauthorized use or misuse of Your account identifier or password.
Information obtained by you from the internet may be inaccurate, offensive or in some cases illegal. WebHostingMix has no control over information contained on the Internet and accepts no responsibility for any information that you may receive or transmit via the Internet. You accept full responsibility to verify the truth and accuracy, legality and ownership of the information that you disseminate or display in connection with your use of the Services of obtaining from the Internet. You agree that WebHostingMix has no obligation to back-up any data related to your website.
You attest that you are of legal age (18 or over) to enter into this Agreement. We reserve the right to terminate an agreement with anyone under the age of 18 years.