We understand your website is crucial to run a business smoothly. Our SLA / Uptime policy covers the various components that keep your website up and running.
Effective date: 1 June 2020
The objective of this SLA is to document the availability of the Service that WebHostingMix is to achieve. This does not constitute any additional liability to WebHostingMix, but instead a self-assumed obligation towards the Client. Under the conditions below WebHostingMix offers to pay the Client service credits if the availability defined below is not met.
WebHostingMix shall guarantee the availability will be 99.9% in any calendar month, subject to exclusions as defined below. If WebHostingMix fails to meet this guarantee a credit shall be available to the Client as defined below.
The availability calculation shall exclude periods when outages arise from or are otherwise indirectly caused by:
Neither Party will be obliged to carry out any obligation under this Agreement where the performance of such obligation is prevented by the occurrence of a Force Majeure Event. No commitment from WebHostingMix applies in the case of Force Majeure.
Should the Client not have access to the Services as defined above, WebHostingMix shall credit the client as follows:
The credit applies to the contracted service. The Client shall not be entitled to any credits under this SLA if any payment of the price for the Services is overdue under the terms of this Agreement. The credit shall be made for the element of the Services that were not available, it will not be made for the whole service. (E.G. If a dedicated server and backup service are ordered, but the backup service is not available for a period of time, the credit will be calculated based on the price of the backup service, not the combined price of the dedicated server and backup service.) Any credit is subject to the Client notifying WebHostingMix within 7 days in writing. This Client agrees the service credits due under this SLA are its sole remedy against WebHostingMix for any non-availability of the Services.